We aim to get things right the first time, but if something is not right we want to hear about it and put it right quickly.
Talk to us first
Please speak to Grace, our Patient Care Lead, or ask for the practice manager. Most concerns are resolved on the spot. You can also write to us at hello@solene.dental.
Our promise
- We acknowledge written complaints within three working days.
- We aim to provide a full response within ten working days.
- If we need longer, we will tell you why and keep you updated.
If you are still unhappy
As a private patient you may contact the Dental Complaints Service (an independent service for private dental care). You may also contact the General Dental Council, the UK-wide regulator for dental professionals.
This is demonstration content for a fictional practice.