Frequently asked questions

Five: blue 415 nm, amber 590 nm, red 633 nm, deep red 660 nm and near-infrared 830 nm. Renew mode runs amber, red, deep red and near-infrared together. Clarify runs blue with red. In the app you can set each of the five face zones to either mode.

It depends on the concern and on how often you use it. People working on breakouts often notice a difference first; fine lines and tone take longer, commonly eight to twelve weeks of regular sessions. Take a photo in the same light each week so you can judge it yourself.

Once a day, up to seven days a week. If your skin is sensitive, or you have deeper skin, start at three sessions a week for the first month and build up. Consistency matters more than any single session.

The mask is tested to IEC 62471, the international photobiological safety standard for lamps and LED products. The light is still bright, so keep your eyes closed and wear the blackout eyewear that comes in the box.

It is designed for Fitzpatrick skin types I to IV. If you have type V or VI skin, or a history of melasma or hyperpigmentation, talk to your dermatologist before you start, then begin with three sessions a week.

No. The mask has Renew and Clarify built in: one press for Renew, two for Clarify. The app adds zone control, a weekly planner, reminders and private progress photos.

Many people pair LED with a retinoid, using the mask first on clean skin and the retinoid afterwards. After in-office procedures, peels or injectables, ask your provider when to resume.

Yes, two years covering manufacturing faults. You also have 60 days to return it if it is not for you.

Orders placed before 1pm CT on a weekday ship the same day from Austin. Standard delivery takes 3 to 5 business days within the contiguous US; Express takes 1 to 2.

Not yet. We ship to all 50 states, Washington DC and APO/FPO addresses.

Standard shipping is free on orders over $149. Below that it is $7.95.

60 days from delivery, for any reason, including used devices. Topicals can be returned if at least half full.

Email care@halvia.example with your order number and a short video of the fault. We replace faulty devices within the two-year warranty.

Yes. Klarna and Afterpay split your order into four interest-free payments, subject to their approval.

Possibly. LED masks are not automatically eligible; you need a Letter of Medical Necessity from a licensed provider, which partners such as Flex arrange at checkout. Your plan administrator makes the final decision.