Legal
Complaints
We hope you will always be delighted — but if something is not right, here is exactly how to raise it and what will happen next.
Tell us first
Please speak to Grace, our Treatment Coordinator, or email hello@lumarasmile.co.uk. Most concerns are resolved quickly and informally, and we would always rather hear about them.
Our process
We acknowledge written complaints within three working days and aim to give a full response within ten. If we need longer, we will tell you why and keep you updated.
If you are still unhappy
For private dental care you can contact the Dental Complaints Service (a free, independent service), and matters of professional conduct can be raised with the General Dental Council. We will give you their details on request.
Last updated January 2026. Lumara Smile Studio Ltd, Company No. 07188432, 18 Fenmore Mews, Marylebone, London W1U 6RT.