Outcomes we can prove, reviews we didn’t write
In line with Malaysian medical advertising guidelines — and our own view that cherry-picked photos mislead — we don’t publish before-and-after imagery. What we publish instead is harder to fake: audited outcome rates, real review excerpts, and case studies including the ones where we recommended nothing.
From our 2025 internal clinical audit
Every treatment record at Avelia includes standardised photography, graded quarterly by Dr. Marcus Tan’s standards team. These are the group-wide numbers.
of patients achieved “moderate or better” clearing at series end (internal audit, 2025, n = 412)
patients breakout-free or “much improved” at month 4 of a doctor-led plan (2025 audit, n = 388)
rated their 90-day photos “clearly improved” — and 1 in 5 consultations are advised against HIFU
of anti-wrinkle patients needed no correction at their free two-week review (2025, n = 1,730)
Audit methodology available on request. Individual results vary — which is precisely why we measure, review at fixed intervals, and stop plans that aren’t working.
Three patients, three honest stories
Details altered to protect identity; each patient consented to their story being shared. During your consultation, your doctor can show you anonymised outcome records of Avelia patients with skin similar to yours.
Case study: melasma that had “failed” three clinics
A 41-year-old teacher arrived having spent over RM 8,000 on aggressive laser packages elsewhere — her melasma darker than when she started. Dr. Nurul’s plan began by stopping all laser for ten weeks: tinted photoprotection, prescription lightening therapy, oral tranexamic acid. Only then, four low-fluence pico sessions. At month six her pigment scores had dropped by more than half, on a plan that cost under RM 3,000 — and she remains on maintenance sunscreen, not maintenance packages.
Case study: the acne plan that finally stuck
A 24-year-old engineer with six years of recurring cystic acne wanted “the strongest laser you have”. What he needed was isotretinoin with proper blood monitoring — plus monthly reviews and a simplified routine. Skin cleared by month five; total cost under RM 1,800, roughly a third of the laser package he had asked for. The scar work he originally feared needing? Two fractional CO2 sessions, done once his skin had been quiet for three months.
Case study: the consultation that recommended nothing
A 42-year-old asked about HIFU before a family wedding — arriving already braced to spend RM 2,000. Assessment showed her laxity was minimal; the tiredness she saw came from under-eye hollowing. Options given: a small filler plan, or simply better sleep and sunscreen until it genuinely bothered her. She chose to wait, paid RM 60, and booked her mother in for a screening instead. That consultation is on this page because it is the product.
4.8 ★ from 2,143 Google reviews
“Did 3 sessions of pico laser with Dr. Adeline for sun spots. She told me upfront which spots would respond and which probably wouldn’t — and she was right. No upselling at all. Fourth visit I asked about fillers and she actually said I didn’t need them yet.”
“As someone with melasma I’ve wasted money at facial salons for years. Dr. Nurul spent 40 minutes on my first consult explaining triggers, put me on proper sunscreen and a cream first, and only started laser after 8 weeks. Skin is the calmest it’s been since my second pregnancy.”
“Work in SG, treatment in JB — the maths just works. Booked via WhatsApp on Tuesday, seen on Saturday 7pm. Dr. Sarah sorted my backne with a plan that cost less than one session at my old Orchard clinic.”
“HIFU with Dr. Melissa. Honest review: it hurt more than I expected (they warned me!) and results took a good 2 months to show. But the jawline difference is real and nobody pushed me to buy a package. Parking in Uptown is the only pain.”
“Saw Dr. Jonathan for hair loss after two years of buying random serums online. He did a scalp scan, showed me exactly what stage I was at, and started me on proper medication before even mentioning procedures. 8 months in and my crown photos speak for themselves.”
“My whole family uses the GP side — the same clinic does my mum’s diabetes follow-ups and my laser hair removal. Dr. Priya’s screening package picked up my dad’s high cholesterol early. It’s genuinely a one-stop clinic.”
“Laser hair removal done by a female therapist with a lady doctor reviewing — appreciated as a hijabi. Private room, professional throughout, and the per-session price on the website was exactly what I paid.”
“Company panel clinic. Efficient MC process, but what surprised me was the doctor flagging my skin tag removal could be done on the spot for RM120. Sorted in 15 minutes during my lunch break.”
Excerpts from public Google reviews of our clinics, reproduced with reviewer initials. We never pay for, incentivise or filter reviews — the 4-star ones above stay up because they should.
Judge us in person.
Book a consultation, ask hard questions, and compare our written plan against anyone else’s. That comparison is the review we care about most.