From 6 vans to 19 without the owner on call

“My phone was the business. Quotes, rotas, moaning, the lot. Sarah got me to write down what was in my head and give it to people I was already paying.”
Dave Arkwright, Owner

Dave answered 60–80 calls a day and quoted every job himself from a van. Growth meant more Dave, and there was no more Dave. Over two years of one-to-one coaching, scheduling moved to an office coordinator with written triage rules, quoting moved to a price book any engineer can apply, and Dave’s Weekly Helm became the only meeting the business needs. The fleet tripled; Dave’s call volume is now a dozen a day, and the business ran his three-week honeymoon without him — the test he had privately been afraid of for years.

Figures client-reported; identity details lightly altered at the client’s request. Results depend on implementation.