Terms of business

These summary terms apply to coaching services provided by Keelworth & Co. Ltd. A full written coaching agreement is issued and signed before any paid engagement begins; where the two differ, the signed agreement prevails.

Fees and payment

Fees are as published on this website, exclusive of VAT at 20%. One-to-One Coaching and Peer Board fees are collected monthly by direct debit; Scale Programme fees are due on booking (two-instalment option available). Fees are reviewed each January with 60 days' notice to existing clients.

Terms and notice

One-to-One Coaching: six-month minimum, then rolling monthly with 30 days' written notice either side. Peer Board: rolling monthly with three months' notice, reflecting the commitment members make to each other. Scale Programme: fixed twelve weeks; places are transferable to a colleague up to week two.

The first-month guarantee

If, after your first paid month of One-to-One Coaching, you do not believe the engagement will pay for itself, we will refund that month in full on written request within 7 days of the month ending.

What coaching is and is not

Coaching builds your capability to run your business; it is not consultancy, accountancy, legal or financial advice, and published client results are not a promise of outcomes. Decisions taken in your business remain yours. We carry £2m professional indemnity insurance and adhere to the ICF Code of Ethics.

Complaints

Our written complaints procedure is available from hello@keelworthandco.co.uk; complaints are acknowledged within 2 working days and answered within 14. Unresolved complaints may be referred to the relevant professional body (ICF or EMCC).

Last reviewed: June 2026.