4.8 out of 5, across 402 reviews.

★★★★★

Andrew valued our house on the Tuesday, we launched the following week and agreed a sale at asking within a month. Harriet kept the chain moving when our buyer’s solicitor went quiet — we would have lost the sale without her.

★★★★★

Moved my portfolio to Louise after a poor experience with a national chain. Inspections actually happen, statements arrive the same day each month, and the advice through the tenancy-law changes has been worth the fee on its own.

★★★★★

As first-time buyers we had a hundred questions and Daniel answered every one — including the ones we should have asked and didn’t. Never felt sold to once.

★★★★★

Sold and bought through Ellcott & Mayne in the same chain. Honest about what our cottage would fetch — £25k under another agent’s flattering figure, and they were right. Completed in eleven weeks.

★★★★★

Second time using the firm in a decade. Same people, same straight answers. The written appraisal even said our garden room wouldn’t add what we hoped — they were right, and we trusted every number after that.

★★★★★

Rented through them for three years, two properties. Deposit back in full both times within a fortnight, and repairs actually happen. As a tenant you notice being treated like a client.

★★★★

Lost the first cottage we offered on — their honesty about a rival bid stung at the time. Then they rang us first about Weavers-style cottage that never hit Rightmove. Four stars only because the wait was agony.

★★★★★

Moved from self-managing after the tenancy law changed. The half-hour paperwork review found two problems my old agreement would have caused. Fully managed since, and I sleep better.

★★★★★

A chain of five held together by Harriet, who rang every Friday without fail — including one memorable call at 6:40pm to say the survey had landed and all was well. Completed on schedule.