The fine print
The Coaching Agreement
Written in plain English on purpose.
Every engagement is governed by a signed coaching agreement. This page summarizes its standard terms so there are no surprises - the signed version controls.
What coaching is (and is not)
Coaching is a forward-looking, action-oriented professional relationship conducted under the International Coaching Federation Code of Ethics. It is not therapy, counseling, or medical care; it does not diagnose or treat mental-health conditions. If your coach believes a licensed clinician is the right resource, they will say so directly. Coaching is also not legal or financial advice - we work alongside your attorney or CPA where those domains arise (severance agreements, non-competes, equity taxation), never in place of them.
Sessions and scheduling
Sessions are 60 minutes, in the studio or on video. Reschedule free with 24 or more hours' notice, any reason. Inside 24 hours the session is charged, genuine emergencies excepted - we assume good faith and ask you to as well.
Fees and refunds
Program fees are as published on the pricing page, payable up front or by the listed payment plan. Programs carry a 14-day money-back guarantee from the date of the first session: tell us it is not the right tool and we refund in full. After 14 days, unused sessions on a discontinued program are refunded pro rata less sessions delivered.
Confidentiality
Session content is confidential, with narrow exceptions: imminent risk of serious harm to you or others, or disclosure compelled by law. When an employer funds coaching, it receives invoices and attendance confirmation only - never session content; this term is in the employer's contract too.
Your part
Coaching works through what you do between sessions. You remain responsible for your own decisions, including employment decisions; the studio's role is structure, evidence and honest counsel - the choices stay yours.