Fully managed · 12% + VAT
Property management
What you are actually buying is somebody answering the phone when the boiler fails on a Friday in February.
Who does it
Delia manages all 312 of them
Not a call centre, not a rota, not a ticketing system that emails you a reference number. One property manager, in the Stamford office, who knows which cottages have the temperamental boilers and which tenants ring about everything.
The single most useful thing we own is a list of tradespeople who turn up. Two plumbers, an electrician, a roofer who works on lime and stone, and a general builder — all of whom answer the phone because we give them steady work and pay them inside a fortnight.
Repairs under £250 are instructed without troubling you, unless you would rather approve everything, in which case we will. Anything above that gets a quote and a phone call.
Included
What management actually covers
- Rent collected and paid to you on the same day each month, with a statement
- Arrears chased from day one, in writing, and you hear about it the same week
- Repairs handled end to end — reported, quoted, instructed, checked and invoiced
- Six-monthly inspections with photographs, sent to you as a dated report
- Gas, electrical, EPC and alarm compliance diarised and renewed before expiry
- Deposit registration, disputes and check-out, including the TDS adjudication if it goes that far
- Annual rent review, evidenced against comparable lets
- Section 8 possession support — notices, evidence bundle and the referral to a solicitor if it needs one
Void periods across our managed portfolio averaged eleven days over the last twelve months. Most of that is because we start re-marketing the moment a tenant gives notice, and because Marianne usually has somebody waiting.
How a repair goes
From the tenant’s phone call to your statement
- 1
Reported
Tenant rings or emails Delia directly. Everything is logged the same day with photographs where it helps.
- 2
Triaged
Emergency — no heat, no water, a leak, no power — goes out the same day. Everything else is scheduled within five working days.
- 3
Instructed
Under £250 we simply get it done. Above that you get a quote and a phone call, unless you have asked to approve everything.
- 4
Checked and paid
We confirm the work with the tenant, pay the contractor, and it appears on your next monthly statement with the invoice attached.
Thinking of moving management to us?
Most landlords who switch do it at a tenancy change, but we can take over mid-tenancy. There is no charge for the handover.