What the retainer covers
Three things, delivered to service levels: an advice line for your HR team (same-business-day response on routine queries, faster when someone is standing in the room); document review — show-cause and termination letters, warning letters, transfer memos, settlement offers — within agreed turnarounds; and a quarterly compliance briefing tracking amendment orders, minimum wage revisions and the Industrial Court awards that move practice. Inquiries, exercises and litigation are scoped separately at retainer-client rates.
Why employers keep it
Retainer clients stop generating a specific kind of file: the dismissal decided on Friday and papered on Monday. When the advice call happens before the decision, the letter says the right thing the first time — and eighteen months later there is no reference to defend. Our longest-standing retainer clients are manufacturers and logistics groups whose HR teams call us weekly.
Terms
Twelve-month terms from RM 2,800 per month + 8% SST, scaled by headcount and cadence. We cap concurrent retainers so response times hold; where we act for your employees' union counterparty or a conflicted party, we say so and stand down — conflict checks run on every new matter.