Seed Light Terms of Service

These terms are an agreement between you and Seed Light PLT (SSM No. 202504001688, LLP0043191-LGN), a web design and digital marketing agency in Bayan Lepas, Pulau Pinang, Malaysia. In this document "we" and "us" mean Seed Light PLT, and "you" means the person or business reading, or the business named on a proposal.

A few words are used in a specific way throughout:

• The site is https://seed-light.com and everything published on it.
• A proposal is the written document we send you setting out scope, timeline, fees and payment stages.
• The services are the work described in an accepted proposal.
• Deliverables are the finished things we hand over, such as a website, a design file, an ad account or a report.

Using the site means you accept the parts of these terms that apply to visitors. Accepting a proposal means you accept all of it. Where a signed proposal or contract says something different, that document wins.

You may use the site for lawful purposes. You agree not to:

• Attempt to break into it, overload it, or scan it for weaknesses.
• Scrape it in bulk or republish its content as your own.
• Send abusive, false or misleading information through our forms.
• Use the site to advertise your own products or services.

We may block access if any of that happens. We aim to keep the site available all the time, but we may take it down for maintenance, and we do not promise it will never be interrupted.

The articles, guides, calculators and checkers on this site are free to read and free to use inside your own business. You may quote a short extract with a link back to the page it came from. You may not resell them, repackage them, or pass them off as your own work.

The free tools give estimates and general guidance to help you think. They are not financial, legal or tax advice, they do not know your circumstances, and results will differ. Run our website checkers only on addresses you own or are allowed to test.

We do not publish fixed prices, because the number depends on scope. The price for your project is the one written in the proposal we send you after a call, and that proposal is valid for 30 days unless it says otherwise.

Anything described on the site, in a call or in an email is a guide to how we work, not an offer. A project starts once you accept a proposal in writing and pay the first stage.

Unless your proposal says otherwise:

• Project work is billed in stages, with the first stage due before we start.
• The final stage is due before the work goes live or is handed over.
• Ongoing work such as marketing management and care plans is billed monthly in advance.
• Advertising budget is separate from our fee and is paid by you to the platform, unless we have agreed otherwise in writing.

Invoices are due within the period printed on them. Bank charges, currency conversion costs and any taxes that apply are on top of the quoted fee. If an invoice goes past due we may pause work and hold delivery until the account is settled, and time lost that way moves the timeline.

Amounts paid for work already done are not refundable. If you stop a project part way, we invoice for the stage in progress and hand over what is finished.

Projects run to time when both sides move. To do our part we need your content, images, brand files, platform access and decisions, at the points set out in the plan.

You confirm that anything you hand us is yours to use, or properly licensed, and that it is accurate and lawful. That covers text, logos, photos, fonts, product claims and customer data. If a third party challenges material you gave us, that sits with you.

If we are waiting on you, dates move. If a project goes quiet for more than 60 days, we may invoice for the work done, close it, and treat a restart as new work.

The dates in your proposal are our honest estimate. They assume feedback comes back within a few working days and that any third parties involved play their part.

Each stage includes the rounds of revisions your proposal states. A round means one consolidated set of comments, not comments trickling in one at a time. Extra rounds, or requests outside the agreed scope, are quoted separately before we do them.

When we send a stage for approval, tell us within 7 days if something is wrong. After that we treat the stage as approved and move on, so we do not hold the rest of the schedule open.

Projects change, and that is normal. If you want something added, we will tell you what it does to the fee and the timeline in writing, and we wait for your go-ahead before starting it. Nothing outside the agreed scope gets billed as a surprise.

Once your project is paid in full, you own the deliverables we made for you: the design, the page content we wrote, and the custom code built for your site. Accounts we set up in your name, such as your ad accounts, domain and analytics, are yours from the start.

We keep ownership of the tools, components, templates, code libraries and know-how we bring to the job, and we reuse those on other projects. You get a licence to keep using them as part of your deliverables, for as long as you like.

Third-party items such as stock photos, fonts, plugins and themes stay with their owners, and are licensed to you under their own terms. Where a licence is annual, keeping it current is yours to manage after handover.

Unless you ask us not to, we may show the finished work in our portfolio, case studies and marketing. Tell us at any point and we will take it down.

Most projects depend on services we do not run: hosting, domains, email, payment gateways, plugins, advertising platforms and analytics. Those come with their own terms and their own fees, which are yours. We are not responsible for their downtime, price rises, policy changes, account suspensions or decisions about your account, though we will help you deal with them.

Ongoing services run month to month unless your proposal sets a minimum term. They cover the work listed in that proposal. Anything outside it is quoted as a separate job.

Either of us can stop an ongoing service by giving 30 days written notice, unless your proposal says something different. Fees for the current period stay payable, and we hand over access and reports at the end.

We report on real numbers and we act on them. What we cannot do is promise a specific ranking, traffic figure, cost per lead or sales total. Those depend on your market, your offer, your pricing, your competitors and the platforms' own algorithms, and none of that is in our control.

Search engines and ad platforms change their rules without notice, and may reject, limit or suspend an account for their own reasons. We work within their policies and will not use tactics that put your accounts at risk.

Each of us may see the other's private information: figures, plans, customer lists, logins. We keep yours to ourselves, use it only for the work, and expect the same in return. This carries on after the project ends. It does not cover information that is already public, or that a law or court requires us to disclose.

How we handle personal data is set out in our privacy policy. Where we handle data belonging to your customers as part of a project, you decide what happens to it and we act on your instructions, use it only for the agreed work, and remove our access when we are done.

We promise to do the work with reasonable skill and care, by people who know how to do it, and to fix faults in what we built. Tell us within 30 days of handover about anything that does not work as described and we will put it right at no charge.

That warranty does not cover:

• Changes made by you or another supplier after handover.
• Faults caused by a third-party plugin, theme or platform update.
• Sites left without updates or a care plan, where the software has since gone out of date.
• New features, or work you decide you want later.

Beyond that, the site and the services are provided as they are. We do not promise particular business outcomes.

To the extent the law allows, our total liability for any claim connected to the services is limited to the fees you paid us for the service that caused it, counting the 6 months before the claim.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, lost goodwill or business interruption, even where the risk was flagged. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else the law says cannot be limited.

Neither of us is in breach for a delay caused by something genuinely outside our control, such as a natural disaster, a war, a national outage, a government order or a platform-wide failure. We will tell you quickly, keep you posted, and pick the work back up as soon as we can.

You may stop a project at any time by telling us in writing. We invoice for work completed and for the stage in progress, then hand over what is finished.

We may stop work if an invoice stays unpaid after we have chased it, if we are asked to do something unlawful or against a platform's rules, or if these terms are seriously breached. Where the fault is not yours, we will give you reasonable notice and help you move the work on.

When an agreement ends, licences to paid-for deliverables continue, and the sections on confidentiality, ownership and liability stay in force.

If something goes wrong, tell us first. Email hello@seed-light.com and we will get on a call and try to sort it out. Most problems are a misunderstanding about scope, and a conversation fixes them.

These terms are governed by the laws of Malaysia, and any dispute we cannot settle between us goes to the Malaysian courts.

• If part of these terms turns out to be unenforceable, the rest still applies.
• Not enforcing something once does not mean we give up the right to enforce it later.
• The accepted proposal and these terms together are the whole agreement between us, and they replace earlier discussions.
• Neither of us can hand the agreement to someone else without the other's written agreement, except as part of a sale of the whole business.
• We may bring in trusted specialists to help with parts of a project. The work is still ours to deliver, and ours to answer for.

We update these terms from time to time. The current version always lives on this page with the date at the top, and it applies to new proposals from the day it is published. A live project keeps the terms that were in force when its proposal was accepted, unless we both agree otherwise.

Seed Light PLT, Imperial Grande, Persiaran Relau, Sungai Ara, 11900 Bayan Lepas, Pulau Pinang, Malaysia.

Email: hello@seed-light.com. Phone: +60 16-411 9138. You can also reach us from the contact page, and our privacy policy covers how we handle your details.