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A client account with a meeting summary and the actions agreed

Open role

Operations

Join Seed Light as an Account Manager

Also advertised as: Client account manager, Digital account manager, Client services manager, Account executive, Client success manager

In this remote Seed Light account manager role, you are the main contact for a group of clients, keeping decisions, updates and agreed work on track.

Full-time, contract or internshipRemote, wherever you are3+ years holding client relationships
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Job description

Account manager

Employment
Full-time, contract or internship
Location
Remote, wherever you are
Experience
3+ years holding client relationships
Hours
9am to 5pm Malaysia time

About the role

This role keeps each client clear on what is happening, what comes next and why. You make sure questions are answered, decisions are recorded and the work stays on track.

You hold a group of accounts: you know what each business is trying to do this year, you speak to them regularly, and you translate between what they ask for and what they actually need.

This listing stays up while the role is open, and every application is read.

Responsibilities

  • Hold the relationship with a group of clients, and know their business properly
  • Run the regular calls, and send what was agreed in writing afterwards
  • Turn a vague request into a brief the team can act on
  • Spot the work a client needs before they think to ask for it
  • Handle it directly when something has gone wrong, rather than going quiet

Requirements

  • You have held client relationships and kept them through a bad month
  • You write clearly and quickly, because most of this is written
  • You understand marketing well enough to add judgement rather than relay messages
  • You can say no to a request that is outside what was scoped
  • You are honest with clients when the news is not good

Nice to have

  • You have worked agency side and know how briefs go wrong
  • You have grown an account by spotting a real need rather than upselling
  • You are comfortable presenting numbers you did not produce yourself

Tools

Notion or similar, Google Workspace, Looker Studio, WhatsApp Business, Calendly. The licences and subscriptions the job needs are paid for, and knowing every one of these already is not expected.

Your first three months

  • Month 1. You take three accounts, learn their history and sit in every call.
  • Month 2. You run those relationships yourself, including the reporting conversation.
  • Month 3. You hold a group of accounts and shape what gets proposed on them.

How to apply

Use the form on this page. Attach your CV and list three things you have worked on, with one line each on what you did. Every application is read by a person and gets an answer, usually within two weeks.

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Hiring

How we hire

Three steps, usually within two weeks, with a clear answer either way.

  1. Day 0

    Send your application

    Share your CV and three examples of work you contributed to, with one line explaining your role in each.

  2. If shortlisted

    A 30-minute call

    We talk through how you work, what you have built before, and what you would like to do next.

  3. By week 2

    A clear answer

    A clear yes or no on your application, with the reason behind it, so you know where you stand.

Straight answers

Questions about this role

Questions candidates usually ask before applying. If yours is not here, add it to the message box on the form.

The project coordinator owns tasks, deadlines and delivery quality. This role owns the client relationship, decisions and clear communication around the work.

The role has no sales targets or cold outreach. Account growth is welcome when it comes from somebody understanding the business properly, but the position does not carry a target or require you to contact prospective clients without an existing enquiry.

You hold few enough accounts to add judgement rather than relay messages. If that stops being possible, the account load is reduced before the work becomes superficial.

Not deeply. You need enough technical understanding to follow the team's work, question unclear answers and translate the consequences for a client.

You contact them quickly, understand the specific failure and agree the next action. Waiting for a small concern to disappear usually makes it harder to resolve.

Travel is rare and usually limited to Penang when an in-person meeting has a clear purpose. Most client meetings run by video call, including meetings with nearby clients. The role therefore needs reliable remote communication rather than regular travel.

Apply for Account manager

The form on this page is the way in. Attach a CV and point us at something you have built. Every application gets an answer.

Applying for

Account manager

Fields marked * are required. A monthly figure or range in your own currency is fine. It is a starting point for the conversation, not a commitment. Your CV is used only for recruitment and kept within Seed Light's hiring records. Read our privacy policy.

Prefer email? Send your application to careers@seed-light.com with the role in the subject line.

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